Contact Us

Welcome to Zenviua.

Zenviua is dedicated to providing customers with a smooth and reliable shopping experience for jewelry and fashion accessories.

If you have questions about a product, an existing order, shipping, payment, returns, refunds, or another store-related matter, our customer support team is available to assist you.

For enquiries concerning an existing order, please include your Order ID whenever possible. This helps us locate the relevant order information and respond more efficiently.

Customer Support

Support Email:
service@zenviua.com

Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)

Estimated Response Time:
Most customer enquiries are answered within 1-2 business days.

To help us review your request, please provide relevant details such as:

• Order number;
• Product name;
• Email address used for the order;
• A short description of your question or issue;
• Photos or videos where relevant.

Providing complete information can help reduce delays when handling your request.

Phone Support

Customer Service Phone:
022-29987565

Phone assistance is generally available during our regular customer service hours.

Depending on your telephone or mobile service provider, standard call charges may apply.

What Can We Help With?

Our customer service team can assist with a variety of Zenviua-related questions, including:

• Jewelry and accessory information;
• Materials, finishes, dimensions, colors, or available styles;
• Product care questions;
• Order status and confirmation;
• Shipping and tracking information;
• Delivery concerns;
• Payment-related questions;
• Order change requests;
• Order cancellations;
• Return and refund requests;
• Damaged, defective, missing, or incorrect items;
• General questions about Zenviua.

If you would like to return an item, please contact our customer support team before sending it back.

Once your request has been reviewed, we will provide the appropriate return instructions and, where applicable, the authorized return location or return shipping method.

Company Details

Brand Name:
Zenviua

Company Name:
Tianjin Jianyuan Technology Co., Ltd.

The Zenviua online store is operated by Tianjin Jianyuan Technology Co., Ltd.

The company is responsible for the operation of the Zenviua website, order processing, customer support, and other business activities associated with the online store.

Business Address

Tianjin Jianyuan Technology Co., Ltd.

No. 129, Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China

Please note that the address above is our registered business address and is not necessarily the designated return address.

Before returning jewelry or accessories, customers should contact our support team and obtain the applicable return instructions.

Please do not send returned products directly to the registered business address unless our customer service team specifically instructs you to do so.

Contact Information

Email:
service@zenviua.com

Phone:
022-29987565

Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)

Typical Response Time:
1-2 business days