Terms of Purchase

Terms of Purchase

Effective Date: October 2026

Thank you for shopping with Zenviua.

These Terms of Purchase describe the conditions that apply when you browse, select, order, and purchase jewelry or accessories through the Zenviua website.

By submitting an order, you confirm that you have reviewed and accepted these Terms of Purchase together with other policies that may apply to your purchase, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Store Information

Orders placed through the Zenviua website are managed by:

Brand Name:
Zenviua

Company Name:
Tianjin Jianyuan Technology Co., Ltd.

The Zenviua online store is operated by Tianjin Jianyuan Technology Co., Ltd.

The company manages website operations, product listings, order handling, customer support, transaction-related services, and other business activities associated with purchases made through Zenviua.

2. Jewelry and Product Information

Zenviua offers jewelry, fashion jewelry, and related accessories intended for personal wear, styling, gifting, and everyday use.

We make reasonable efforts to keep the information displayed on our website accurate and up to date.

Depending on the item, product information may include:

  • Product descriptions;
  • Product photographs;
  • Dimensions;
  • Size information;
  • Material details;
  • Finish or color;
  • Style or variation options;
  • Product features;
  • Prices;
  • Stock availability;
  • Care information where applicable.

Because jewelry appearance can be influenced by manufacturing methods, photography, lighting, and display settings, small differences may occasionally occur.

These differences may result from factors such as:

  • Minor production variations;
  • Different manufacturing batches;
  • Lighting conditions;
  • Photography angles;
  • Screen brightness;
  • Device color settings;
  • Packaging updates.

Reasonable variations of this kind do not automatically mean that an item is defective.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from the description shown on our website, please contact our customer support team.

3. Information Required for an Order

Customers are responsible for providing accurate and complete information when placing an order.

Information required during checkout may include:

  • Full name;
  • Email address;
  • Telephone number;
  • Shipping address;
  • Billing address;
  • Payment details;
  • Other information necessary to complete the transaction.

Before payment is submitted, customers should carefully review the order.

Please check details such as:

  • Selected jewelry item;
  • Size;
  • Color;
  • Finish;
  • Style or variation;
  • Quantity;
  • Shipping option;
  • Delivery address;
  • Total order amount.

Incorrect or incomplete information may result in processing delays, delivery problems, or unsuccessful fulfilment.

4. Order Confirmation

After an order is successfully submitted, Zenviua will normally send an order confirmation to the email address provided at checkout.

The order confirmation confirms that we have received your purchase request.

It does not necessarily mean that the order has completed final review, entered fulfilment, or been shipped.

Zenviua may review an order before accepting it for fulfilment.

An order may be cancelled or declined in circumstances including:

  • Incorrect pricing or product information;
  • Product availability changes;
  • Payment authorization failure;
  • Invalid or incomplete customer information;
  • Suspected fraud or unauthorized activity;
  • Technical errors;
  • Operational or fulfilment issues.

If payment has already been collected and the order is subsequently cancelled by Zenviua, any applicable refund will generally be returned to the original payment method.

5. Payment

A successful payment authorization is normally required before an order can enter fulfilment.

Available payment methods will be displayed during checkout.

Customers are responsible for ensuring that:

  • Payment details are correct;
  • The selected payment method is valid;
  • They are authorized to use that payment method;
  • Billing information is accurate and complete.

Payments may be processed through independent third-party payment service providers.

Where payment details are handled directly by those providers, Zenviua does not intentionally store complete payment card numbers or card security codes on its own systems.

6. Prices, Discounts and Promotional Offers

Prices displayed on the Zenviua website may change from time to time.

The final amount payable will be displayed before the customer completes checkout.

The total order value may include:

  • Product price;
  • Shipping charges;
  • Applicable taxes;
  • Other charges clearly disclosed before purchase.

Discount codes, promotional prices, bundle offers, limited-time campaigns, or other promotions may have additional conditions.

Unless otherwise stated, promotional offers may not always be combined with other discounts.

The price and promotion displayed when the order is completed will generally apply to that purchase.

7. Shipping Options and Charges

Shipping methods, fulfilment times, delivery estimates, shipping fees, and tracking arrangements are further explained in our Shipping Policy.

For eligible United States orders, Zenviua currently offers the following options:

Standard Shipping

Available for orders between:

$0.00 - $39.96

Shipping fee:

$3.99

Free Shipping

Available for qualifying orders of:

$39.97 or more

Shipping fee:

FREE

Express Delivery

Where available:

$6.99

Express Delivery may depend on the customer's delivery destination and will be displayed during checkout where applicable.

The final shipping method and shipping fee will be shown before payment is completed.

8. Delivery and Tracking

After an order has been dispatched, tracking information may be provided by email where available.

Estimated delivery times are not guaranteed and may be influenced by circumstances including:

  • Carrier operations;
  • Local delivery conditions;
  • Weather;
  • Transportation disruptions;
  • Public holidays;
  • Customs or inspections where applicable;
  • Other circumstances outside our reasonable control.

Customers are encouraged to monitor available tracking information after dispatch.

For shipping-related assistance, contact:

Email:
service@zenviua.com

9. Changes to Existing Orders

If you need to change an order after it has been submitted, please contact Zenviua as soon as possible.

Requested changes may include:

  • Updating shipping information;
  • Changing a size or style;
  • Changing a color or finish;
  • Adjusting quantity;
  • Requesting cancellation.

We will make reasonable efforts to assist before fulfilment begins.

However, because orders may enter processing shortly after confirmation, we cannot guarantee that a requested change can be completed once preparation has started.

If the order can no longer be modified, customers may review available options under our Return & Refund Policy.

10. Cancelling an Order

Customers wishing to cancel an order should contact Zenviua as soon as possible after purchase.

We will attempt to process the cancellation before the order enters fulfilment or shipment.

Once preparation or dispatch has started, cancellation may no longer be possible.

If an order is successfully cancelled before shipment, any applicable refund will normally be issued to the original payment method.

If cancellation is no longer possible, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.

11. Returns and Refunds

Returns and refunds are governed by the Zenviua Return & Refund Policy.

Zenviua currently offers an:

180-Day Free Return Guarantee

for eligible purchases.

Customers should review the Return & Refund Policy for details concerning:

  • Return eligibility;
  • The 180-day return period;
  • Free return arrangements;
  • Return authorization;
  • Approved return locations;
  • Refund processing;
  • Refund timelines.

Customers must contact Zenviua before returning any item.

If jewelry or accessories arrive damaged, defective, incorrect, incomplete, or materially different from the website description, please contact us promptly.

We may request photographs, videos, or other reasonable information to help verify and resolve the issue.

12. Product Availability

Products displayed on the Zenviua website may occasionally become unavailable because of:

  • Inventory changes;
  • Supplier availability;
  • Customer demand;
  • Restocking schedules;
  • Fulfilment changes;
  • Other operational circumstances.

If a product becomes unavailable after an order has been placed, Zenviua may contact the customer to explain the available options.

Depending on the circumstances, these may include:

  • Waiting for restocking;
  • Selecting another available item;
  • Cancelling the unavailable product;
  • Receiving an applicable refund.

Zenviua will not knowingly replace an ordered item with a materially different product without the customer's agreement.

13. Jewelry Information and Care

Customers should review the information provided on the relevant product page before purchasing or wearing jewelry.

Depending on the product, this may include:

  • Material information;
  • Size or dimensions;
  • Finish;
  • Care instructions;
  • Product characteristics;
  • Warnings or special handling information where applicable.

To help maintain the appearance of jewelry, customers may be advised to avoid unnecessary contact with:

  • Harsh chemicals;
  • Cleaning agents;
  • Excessive moisture;
  • Abrasive surfaces;
  • Perfume or cosmetics applied directly to jewelry.

Care requirements may vary depending on the material and finish of the item.

Customers should follow any specific care guidance shown on the individual product page.

14. Customer Responsibilities

By purchasing through Zenviua, customers agree to take reasonable steps to:

  • Review product information before ordering;
  • Select the correct size, color, style, or variation;
  • Provide accurate billing information;
  • Provide a complete delivery address;
  • Ensure the delivery location is accessible where necessary;
  • Review shipping options before checkout;
  • Monitor available tracking information;
  • Follow relevant jewelry care instructions.

Customers should contact Zenviua promptly if they notice a problem with an order, payment, shipping details, or product information.

15. Unauthorized or Incorrect Transactions

If you believe a payment associated with Zenviua is unauthorized, duplicated, or incorrect, please contact our customer service team promptly.

We may request reasonable information concerning the transaction to help investigate the issue.

Depending on the circumstances, you may also need to contact your:

  • Bank;
  • Credit or debit card issuer;
  • Digital wallet provider;
  • Other payment service provider.

16. Website Errors and Corrections

Although Zenviua makes reasonable efforts to keep website information accurate, occasional errors may occur.

Examples may include:

  • Typographical errors;
  • Incorrect product prices;
  • Incorrect dimensions;
  • Incorrect product information;
  • Incorrect stock availability;
  • Other unintended website inaccuracies.

Zenviua may correct or update inaccurate information when an error is identified.

If a significant error affects an order that has already been submitted, we may contact the customer.

Where appropriate, the customer may be offered the option to:

  • Continue the purchase using corrected information; or
  • Cancel the affected order and receive an applicable refund.

17. Promotional and Bundle Purchases

Products purchased as part of a promotion, bundle, multi-item offer, discount campaign, or limited-time sale may be subject to the conditions shown at the time of purchase.

Where a return is requested for an eligible promotional order, any refund may be calculated using the amount actually paid after the relevant discount was applied.

If the promotion depends on purchasing multiple products together, returning part of the order may affect the promotional pricing originally applied.

Any applicable details will be assessed in accordance with our Return & Refund Policy and the terms of the original promotion.

18. Contact Information

If you have questions about a product, purchase, payment, cancellation, shipping issue, return, or these Terms of Purchase, please contact Zenviua.

Brand Name:
Zenviua

Company Name:
Tianjin Jianyuan Technology Co., Ltd.

Business Address:
No. 129, Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China

Support Email:
service@zenviua.com

Customer Service Phone:
022-29987565