Terms of Service
Terms of Service
Effective Date: October 2026
Welcome to Zenviua.
These Terms of Service (“Terms”) govern your access to and use of the Zenviua website, including its pages, shopping functions, services, product content, and other features made available through the website (collectively, the “Site”).
The Site is operated by Tianjin Jianyuan Technology Co., Ltd.
under the Zenviua brand.
These Terms apply when you browse the Site, review jewelry or accessories, communicate with our customer service team, place an order, or otherwise interact with Zenviua.
Zenviua offers jewelry, fashion jewelry, accessories, and related products intended for personal wear, styling, gifting, and everyday use.
Your use of the Site and any purchases made through it may also be subject to additional policies, including our:
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Terms of Purchase;
- Other policies or notices published on the Site.
By accessing or using the Site, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, please discontinue use of the Site.
1. Customer Information
When you provide information through Zenviua, you agree that the information submitted is accurate, complete, and current.
Information you provide may include:
- Full name;
- Email address;
- Telephone number;
- Shipping address;
- Billing information;
- Payment-related details;
- Order information;
- Other information reasonably required to process purchases or provide customer service.
You are responsible for reviewing the information entered during checkout and updating it where necessary.
Incomplete or incorrect information may affect:
- Payment authorization;
- Order processing;
- Customer communication;
- Shipping;
- Successful delivery.
Except where applicable law requires otherwise, Zenviua is not responsible for delays or delivery problems caused by inaccurate or incomplete information supplied by the customer.
2. Privacy and Personal Information
Zenviua respects the privacy of customers and visitors.
Our practices relating to the collection, use, processing, storage, disclosure, and protection of personal information are described in our Privacy Policy.
Personal information may be collected when you:
- Browse the Site;
- Place an order;
- Complete a purchase;
- Contact customer service;
- Submit reviews or feedback;
- Use available Site features;
- Submit return or refund requests.
By using Zenviua, you acknowledge that personal information may be processed in accordance with our Privacy Policy.
3. Website Content and Intellectual Property
The Zenviua Site may contain materials including:
- Jewelry product photography;
- Accessory images;
- Product descriptions;
- Brand names;
- Logos;
- Graphics;
- Written content;
- Videos;
- Website layouts;
- Design elements;
- Software;
- Other digital materials.
These materials may be owned by, licensed to, or otherwise lawfully used by Tianjin Jianyuan Technology Co., Ltd.
Zenviua grants customers a limited, revocable, non-exclusive, and non-transferable right to access and use the Site for lawful personal shopping and informational purposes.
Unless prior written permission has been provided, you may not:
- Copy or republish Site content for commercial purposes;
- Reproduce or distribute Site materials;
- Imitate or reproduce the Site's design or structure;
- Use automated scraping tools without authorization;
- Introduce malicious code, software, or harmful technologies;
- Attempt unauthorized access to customer data or protected systems;
- Interfere with servers, networks, or website functions;
- Circumvent security or technical restrictions.
Where reasonably necessary to protect Zenviua, our customers, or our systems, we may restrict access or take other appropriate measures.
4. Reviews, Feedback and Submitted Content
Zenviua may allow customers to submit:
- Product reviews;
- Comments;
- Photographs;
- Feedback;
- Suggestions;
- Other user-generated content.
Any content you submit should:
- Be lawful;
- Be appropriate;
- Be accurate where presented as factual;
- Not intentionally mislead others;
- Not infringe another party's rights;
- Not violate intellectual property rights;
- Not contain unlawful, abusive, defamatory, fraudulent, or inappropriate material.
You may not impersonate another person or intentionally submit false identifying information.
Where legally permitted, by voluntarily submitting content to Zenviua, you grant us a worldwide, non-exclusive, royalty-free right to use, reproduce, adapt, display, publish, or distribute that content for legitimate business purposes, which may include:
- Website presentation;
- Product pages;
- Customer communications;
- Marketing;
- Product promotion.
5. Third-Party Services
Zenviua may use or provide access to independent third-party services.
These may include:
- Payment providers;
- Shipping companies;
- Tracking services;
- Ecommerce platforms;
- Analytics providers;
- Customer service tools;
- Other external websites or applications.
Third-party services may be used for activities such as:
- Processing payments;
- Tracking shipments;
- Delivering orders;
- Providing customer support;
- Supporting Site functionality.
Zenviua does not directly control independent third-party providers and is not responsible for their separate:
- Content;
- Services;
- Availability;
- Security practices;
- Privacy practices;
- Terms;
- Internal operations.
Your use of third-party services may be governed by the applicable provider's own terms and policies.
6. Website Availability and Product Information
To the extent permitted by applicable law, the Site and related services are provided on an “as is” and “as available” basis.
Although we make reasonable efforts to maintain reliable Site operations, Zenviua cannot guarantee that the Site will always operate without:
- Interruptions;
- Errors;
- Temporary outages;
- Delays;
- Technical difficulties;
- Security incidents;
- Other unexpected issues.
We also make reasonable efforts to present accurate and current jewelry information.
However, minor differences may occur due to factors including:
- Manufacturing variations;
- Different production batches;
- Material or finish variations;
- Packaging changes;
- Photography;
- Lighting;
- Screen display settings;
- Product updates.
Reasonable differences of this nature do not automatically mean a jewelry item is defective.
Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be waived.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Zenviua and Tianjin Jianyuan Technology Co., Ltd.
will not be liable for indirect, incidental, special, punitive, or consequential losses arising from or related to:
- Website interruptions or technical failures;
- Temporary unavailability of Site features;
- The purchase, handling, wearing, or use of jewelry or accessories purchased through the Site;
- Unauthorized access to or loss of information;
- Third-party payment or communication systems;
- Shipping carriers;
- External networks;
- Events outside our reasonable control.
Any limitation of liability applies only to the extent allowed under applicable law.
Nothing in these Terms excludes liability where such exclusion is prohibited.
Where legally permitted, claims relating to the Site or products purchased through Zenviua should generally be brought within one (1) year after the relevant claim arises unless applicable law requires a longer period.
8. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Tianjin Jianyuan Technology Co., Ltd.
- Your breach of these Terms;
- Unauthorized or unlawful use of the Site;
- Violation of another person's legal rights;
- Violation of intellectual property rights;
- Misuse of Zenviua services or products.
This provision does not limit statutory consumer rights or other rights that cannot legally be waived.
9. Electronic Communications
By using Zenviua or communicating with our customer support team, you acknowledge that certain communications may be sent electronically.
These communications may include:
- Order confirmations;
- Payment-related messages;
- Shipping notifications;
- Tracking information;
- Customer service responses;
- Policy updates;
- Website notices.
Where permitted by applicable law, electronic communications may satisfy requirements for information to be provided in writing.
Customers are responsible for providing a valid and accessible email address when placing an order.
10. Intellectual Property Complaints
Zenviua respects the intellectual property rights of others.
If you believe content displayed on the Site infringes your copyright, trademark, or other protected rights, please contact our customer service team.
A complaint may include:
- Your name;
- Contact information;
- Identification of the protected work or material;
- Identification of the allegedly infringing content;
- Location of the relevant content;
- A description of why you believe the use is unauthorized;
- Your physical or electronic signature where applicable.
Zenviua may request additional information if reasonably necessary to investigate the complaint.
11. Events Outside Our Control
Zenviua will not be considered responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control.
These circumstances may include:
- Natural disasters;
- Severe weather;
- Public health emergencies;
- Government restrictions;
- Labor disputes;
- Transportation disruption;
- Carrier delays;
- Supply chain interruptions;
- Internet outages;
- Telecommunications failures;
- Infrastructure problems;
- Other events that could not reasonably have been prevented.
If such circumstances affect an order or service, we will make reasonable efforts to provide available updates or assistance.
12. Ownership and Risk During Delivery
Ownership, risk, and responsibility relating to jewelry or accessories purchased through Zenviua will be determined in accordance with applicable law and relevant shipping arrangements.
Responsibilities during transit may depend on:
- Shipping method selected;
- Carrier requirements;
- Delivery status;
- Applicable consumer protection laws.
Nothing in this section is intended to remove or reduce statutory consumer rights.
Questions involving damaged, delayed, or missing shipments should be handled in accordance with our Shipping Policy and Return & Refund Policy.
13. Governing Law and Disputes
These Terms and transactions completed through Zenviua will be interpreted in accordance with the applicable laws of the Hong Kong Special Administrative Region, except where mandatory laws applicable to a customer require otherwise.
Where legally permitted, disputes relating to:
- These Terms;
- Use of the Site;
- Orders;
- Purchases made through Zenviua,
may be submitted to courts having appropriate jurisdiction in Hong Kong.
Nothing in this section is intended to remove or limit mandatory consumer protections or legal remedies available under the laws applicable to the customer.
14. Severability and Assignment
If any provision of these Terms is determined by a competent court or authority to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the minimum extent required.
The remaining provisions will continue in full force and effect.
Customers may not assign or transfer their rights or obligations under these Terms without prior written permission from Zenviua where such permission is legally required.
15. Entire Agreement
These Terms of Service, together with the policies and documents referred to within them, form the agreement between you and Zenviua concerning use of the Site and related services.
Relevant documents may include:
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Terms of Purchase;
- Other notices or policies published on the Site.
To the extent permitted by law, these documents supersede earlier communications or representations concerning the same subject matter.
16. Changes to These Terms
Zenviua may update these Terms when reasonably necessary to reflect changes to:
- Website operations;
- Product offerings;
- Technology;
- Store procedures;
- Legal requirements;
- Business practices.
Any revised Terms will be published on the Site with an updated effective date.
Continued use of the Site after an updated version becomes effective may be subject to the revised Terms.
17. Company and Contact Information
If you have questions about these Terms of Service, the Zenviua website, an existing order, or another store-related matter, please contact us.
Brand Name:
Zenviua
Company Name:
Tianjin Jianyuan Technology Co., Ltd.
Business Address:
No. 129, Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China
Support Email:
service@zenviua.com
Customer Service Phone:
022-29987565