Privacy Policy
Privacy Policy
Effective Date: October 2026
Welcome to Zenviua.
This Privacy Policy describes how Zenviua, operated by Tianjin Jianyuan Technology Co., Ltd., may collect, use, process, store, disclose, and protect personal information when you visit our website, purchase jewelry or accessories, contact our support team, or otherwise use our online services.
We take customer privacy seriously and aim to handle personal information in a fair, transparent, and responsible manner.
By accessing or using the Zenviua website, you acknowledge the privacy practices described in this policy.
1. Information We May Collect
The type of personal information collected by Zenviua depends on how you interact with our website and services.
Information You Provide Directly
When you place an order, contact customer support, submit information through our website, or otherwise communicate with us, we may collect information including:
- Full name;
- Email address;
- Telephone number;
- Shipping address;
- Billing address;
- Order and transaction details;
- Jewelry and accessory selections;
- Customer service communications;
- Return or refund information;
- Other information you choose to provide.
This information may be used to process orders, provide customer support, arrange deliveries, manage returns or refunds, and operate our online store.
2. Payment Information
Payments made through Zenviua may be processed by independent third-party payment providers.
When payment information is submitted directly to these providers, Zenviua does not intentionally store complete card numbers, card security codes, or full payment authentication credentials on its own systems.
Payment providers may collect and process payment-related information according to their own privacy and security policies.
The payment methods available to customers may vary depending on location, order details, and checkout availability.
3. Information Collected Automatically
When you visit or use the Zenviua website, certain technical and usage information may be collected automatically.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Time spent on pages;
- Website interactions;
- Referring websites or traffic sources;
- Approximate location derived from technical information;
- Date and time of website activity.
We may collect this information using technologies such as:
- Cookies;
- Pixels;
- Analytics technologies;
- Server logs;
- Device identifiers;
- Similar tracking tools.
4. How We Use Personal Information
Zenviua may use personal information for purposes reasonably connected with operating our store and providing services to customers.
Order Management
Personal information may be used to:
- Verify and process purchases;
- Prepare jewelry and accessories for fulfilment;
- Arrange shipping and delivery;
- Send order confirmations;
- Provide shipment and tracking information;
- Manage order changes or cancellations;
- Handle return and refund requests;
- Resolve order-related issues.
Customer Service
We may use customer information to:
- Answer questions about jewelry or accessories;
- Provide product information;
- Assist with existing orders;
- Help with delivery or tracking issues;
- Process return or refund requests;
- Respond to payment enquiries;
- Resolve customer service matters.
Website Operations
We may process information to:
- Maintain website functionality;
- Improve site navigation;
- Understand how customers use our store;
- Improve product pages;
- Measure website performance;
- Improve shopping features;
- Develop a more convenient customer experience.
Fraud Prevention and Security
Personal information may also be used to:
- Verify transactions;
- Detect suspicious activity;
- Prevent fraudulent purchases;
- Protect customer accounts;
- Maintain website and payment security;
- Investigate misuse or unauthorized activity.
Legal and Business Purposes
Where reasonably necessary, information may be processed to:
- Comply with applicable laws and regulations;
- Maintain transaction and business records;
- Respond to lawful government or regulatory requests;
- Enforce our store policies;
- Protect Zenviua's legal rights;
- Protect the rights and interests of our customers.
5. Cookies and Similar Technologies
Zenviua may use cookies and related technologies to support the operation of our website.
These technologies may be used to:
- Remember shopping cart contents;
- Save customer preferences;
- Support checkout functions;
- Understand website traffic;
- Measure performance;
- Analyze user interactions;
- Support marketing and advertising activities.
Some cookies may be required for important website functions, while others may support analytics, personalization, or advertising.
You may be able to manage or disable certain cookies through your browser or device settings.
Please note that limiting certain cookies may affect the availability or functionality of some website features.
6. How Personal Information May Be Shared
Zenviua does not sell customer personal information solely in exchange for direct monetary payment.
However, we may share necessary information with third parties that help us operate our online store and provide services.
These may include:
- Payment processors;
- Shipping carriers;
- Fulfilment providers;
- Ecommerce service providers;
- Website hosting providers;
- Customer support platforms;
- Analytics providers;
- Advertising and marketing providers;
- Fraud prevention services;
- Technology and security providers.
These service providers generally receive only the information reasonably necessary to perform the relevant service.
We may also disclose personal information where required by applicable law, court order, lawful government request, regulatory requirement, or when reasonably necessary to protect customers, our business, or legal rights.
7. Shipping and Fulfilment Information
Because Zenviua sells physical jewelry and accessories, certain order information may need to be shared with shipping carriers, fulfilment centres, logistics partners, or delivery providers.
Information shared for fulfilment purposes may include:
- Customer name;
- Delivery address;
- Telephone number;
- Email address where required;
- Product details;
- Order information;
- Shipping and tracking information.
This information is used only as reasonably necessary to prepare, dispatch, track, and deliver customer orders.
8. Data Security
Zenviua uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from risks such as:
- Unauthorized access;
- Accidental loss;
- Improper disclosure;
- Misuse;
- Unauthorized alteration;
- Improper processing.
Our website may use SSL encryption or similar technologies to help protect information transmitted through the website.
However, no electronic storage system, internet transmission, or online service can be guaranteed to be completely secure.
Customers should also take appropriate precautions to protect their own devices, passwords, payment information, and email accounts.
9. Data Retention
Zenviua may retain personal information for as long as reasonably necessary for the purposes for which the information was collected.
Retention may be required for purposes such as:
- Completing transactions;
- Managing orders;
- Providing customer support;
- Handling returns and refunds;
- Resolving payment disputes;
- Maintaining business records;
- Preventing fraud;
- Meeting accounting, tax, regulatory, or legal obligations.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
10. Children's Privacy
The Zenviua website is primarily intended for adult customers and is not specifically directed toward children.
We do not knowingly collect personal information directly from children under the age of 13.
If we become aware that personal information relating to a child under 13 has been collected without appropriate authorization, we may take reasonable steps to delete or otherwise address the information.
Parents or legal guardians who believe a child has provided personal information to Zenviua may contact us using the details at the end of this policy.
11. Privacy Rights of California Residents
California residents may have certain rights regarding their personal information under applicable California privacy laws.
Depending on the circumstances and applicable legal requirements, these rights may include:
Right to Know
You may have the right to request information concerning:
- Categories of personal information collected;
- Sources of personal information;
- Purposes for collecting or using the information;
- Categories of third parties with whom information may be disclosed.
Right to Access
You may have the right to request access to certain personal information maintained about you.
Right to Correction
You may request correction of inaccurate personal information where applicable.
Right to Deletion
You may request deletion of certain personal information, subject to legal and operational exceptions.
Right to Opt Out
Where applicable, California residents may have rights concerning certain forms of data sharing, targeted advertising, or similar activities.
To submit a privacy request, contact:
Email:
service@zenviua.com
We may request information reasonably necessary to verify your identity before processing a privacy request.
12. Privacy Rights for European Customers
Customers located in the European Economic Area or other regions with similar privacy protections may have additional rights under applicable data protection laws.
Depending on applicable law, these rights may include:
- Requesting access to personal information;
- Correcting inaccurate personal information;
- Requesting deletion of certain information;
- Restricting certain processing activities;
- Objecting to certain forms of processing;
- Requesting data portability where applicable;
- Withdrawing consent where processing is based on consent.
Requests may be submitted to:
Email:
service@zenviua.com
We may request reasonable information to confirm the identity of the person submitting the request.
13. Marketing Communications
Customers may choose to receive marketing communications from Zenviua concerning matters such as:
- New jewelry arrivals;
- New accessory collections;
- Special promotions;
- Store announcements;
- Product recommendations;
- Seasonal collections;
- Other promotional information.
If you no longer wish to receive promotional emails, you may use the unsubscribe option included in the applicable email.
Unsubscribing from marketing communications will not prevent Zenviua from sending important transactional or service-related messages relating to:
- Existing orders;
- Payments;
- Shipping;
- Tracking;
- Returns;
- Refunds;
- Customer support;
- Other necessary account or transaction matters.
14. Third-Party Services
The Zenviua website may integrate with or provide access to independent third-party services, including:
- Payment services;
- Shipping providers;
- Analytics platforms;
- Advertising platforms;
- Ecommerce technology;
- External websites;
- Third-party applications.
These third-party services operate according to their own terms, privacy notices, and data-handling practices.
Zenviua is not responsible for the independent privacy practices of third-party services that we do not own or control.
Customers should review the applicable third-party privacy policies before providing personal information directly to those services.
15. International Processing and Transfers
Because Zenviua operates an online store and may use service providers in different countries or regions, personal information may be processed, transferred, or stored outside the customer's country of residence.
Where required by applicable law, we take reasonable measures intended to protect personal information during international processing or transfer.
Privacy and data protection requirements may differ between jurisdictions.
16. Changes to This Privacy Policy
Zenviua may update this Privacy Policy when necessary to reflect changes in:
- Business operations;
- Website functions;
- Products or services;
- Technology;
- Data processing practices;
- Privacy practices;
- Applicable legal requirements.
When this policy is updated, the revised version will be published on this page together with an updated effective date.
Customers are encouraged to review this Privacy Policy periodically.
17. Contact Us About Privacy
If you have questions about this Privacy Policy, how Zenviua handles personal information, or if you wish to submit a privacy-related request, please contact us using the information below.
Brand Name:
Zenviua
Company Name:
Tianjin Jianyuan Technology Co., Ltd.
Business Address:
No. 129, Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China
Official Support Email:
service@zenviua.com
Customer Service Phone:
022-29987565