Shipping Policy

Shipping Policy

Effective Date: October 2026

Thank you for choosing Zenviua.

This Shipping Policy explains how orders placed through the Zenviua website are processed, prepared, dispatched, tracked, and delivered.

Our goal is to provide customers with clear shipping information and a straightforward delivery experience from checkout through final delivery.

1. Order Processing

After payment has been successfully authorized, Zenviua will begin preparing your order for shipment.

Order preparation may include:

  • Reviewing order details;
  • Verifying the shipping address;
  • Confirming product availability;
  • Preparing jewelry and accessories for fulfilment;
  • Packaging items securely for transportation;
  • Assigning the shipment to an appropriate logistics provider or carrier.

Our usual processing period is:

1-3 business days

after successful payment confirmation.

Orders placed during weekends, public holidays, promotional events, or periods of unusually high order volume may require additional processing time.

We make reasonable efforts to prepare orders as efficiently as possible.

2. Estimated Delivery Time

For orders shipped within the United States, the estimated delivery period is generally:

7-15 business days

after the order has been processed and dispatched.

The estimated delivery period begins from the date of dispatch rather than the original order date.

Actual delivery times may vary depending on factors such as:

  • Delivery location;
  • Carrier schedules;
  • Transportation conditions;
  • Severe weather;
  • Public holidays;
  • Customs or inspection procedures where applicable;
  • Logistics interruptions;
  • Other circumstances outside our reasonable control.

Delivery estimates are provided for reference and are not guaranteed arrival dates.

3. Shipping Methods and Charges

Zenviua currently offers the following shipping options for eligible United States orders.

Standard Shipping

Available for orders with a total value between:

$0.00 - $39.96

Shipping Fee:
$3.99

Free Shipping

Orders with a qualifying merchandise total of:

$39.97 or more

are eligible for:

FREE SHIPPING

Where available, the free shipping option will be applied or displayed during checkout.

Express Delivery

Where supported for the customer's destination:

Shipping Fee:
$6.99

Express Delivery availability may vary by location.

If this service is available for your order, it will be displayed during checkout before payment is completed.

The shipping method, rate, and any applicable shipping promotion shown during checkout will apply to that specific purchase.

Customers should review their selected shipping option and final shipping charge before completing payment.

Shipping rates or promotional thresholds may be updated from time to time. The shipping terms displayed at checkout at the time of purchase will generally govern the order.

4. Fulfilment and Dispatch Locations

Zenviua may use different fulfilment facilities, logistics partners, or shipping carriers to prepare and deliver customer orders.

The location from which an order is dispatched may depend on factors including:

  • Product inventory;
  • Product availability;
  • Customer destination;
  • Fulfilment capacity;
  • Logistics requirements.

Unless a specific dispatch location is clearly stated on the product page or during checkout, Zenviua does not guarantee that every order will be shipped from a particular warehouse.

Orders containing multiple jewelry or accessory items may sometimes be divided into separate shipments when required by stock or fulfilment arrangements.

5. Order Tracking

Once an order has been dispatched and tracking information becomes available, Zenviua may send a shipping confirmation email.

The tracking information may include:

  • Tracking number;
  • Carrier name;
  • Tracking link;
  • Shipment status.

Tracking information may not appear immediately after dispatch.

Depending on the carrier, the first tracking scan or status update may take several business days to appear.

For tracking assistance, please contact:

Email:
service@zenviua.com

When contacting us, please provide:

  • Order number;
  • Customer name;
  • Email address used at checkout.

Providing accurate order information can help our support team locate the shipment more efficiently.

6. Shipping Delays

Zenviua makes reasonable efforts to have orders delivered within the estimated timeframes stated in this policy.

However, delays can occasionally occur due to circumstances outside our direct control.

These may include:

  • Carrier disruptions;
  • Transportation delays;
  • Severe weather;
  • Customs processing;
  • Public holidays;
  • Seasonal shipping demand;
  • Logistics congestion;
  • Temporary service interruptions;
  • Other unexpected transportation issues.

If your order appears to be significantly delayed, please contact our customer service team.

We may review available order, tracking, and carrier information and provide assistance where reasonably possible.

7. Lost or Missing Packages

If your tracking information has not updated for an unusually long period, or if you believe your package may have been lost in transit, please contact Zenviua.

Please provide your Order ID and relevant order details.

Our customer service team may:

  • Review the order record;
  • Check available tracking information;
  • Contact the carrier or logistics provider;
  • Request additional information where needed.

If the available shipping information confirms that a shipment was lost or experienced another verified transit issue, Zenviua will review the circumstances and determine an appropriate solution.

Possible resolutions may include:

  • A replacement shipment;
  • A refund;
  • Another reasonable resolution.

8. Shipping Address Responsibility

Customers are responsible for entering complete and accurate shipping information during checkout.

This may include:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number where applicable;
  • City;
  • State or region;
  • ZIP or postal code;
  • Telephone number or other delivery contact details.

If you notice an error after completing an order, please contact Zenviua as soon as possible.

We will make reasonable efforts to update the address before the order enters fulfilment or is transferred to the carrier.

Once an order has already been packed, dispatched, or accepted by the carrier, changes may no longer be possible.

Except where applicable law requires otherwise, Zenviua is not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

9. Failed Delivery and Undeliverable Orders

Customers should ensure that the shipping address provided is complete, valid, and accessible to the carrier.

A shipment may be returned, held, or marked as undeliverable because of circumstances such as:

  • Incorrect address information;
  • Missing apartment or unit details;
  • Repeated unsuccessful delivery attempts;
  • Refusal of the package;
  • Failure to collect the package when pickup is required;
  • Other carrier delivery restrictions.

If your shipment is marked as undeliverable or returned, please contact our customer service team.

Where a new shipment is required because of incorrect customer-provided information, additional shipping charges may apply unless prohibited by applicable law.

10. Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, brokerage charges, or other government-imposed fees may apply depending on the destination.

Unless these costs are specifically included in the purchase price or shown during checkout, they are separate from Zenviua's shipping fees.

Any applicable import charges are determined by the relevant customs or government authority and are outside Zenviua's direct control.

Customs inspections and clearance procedures may also affect delivery estimates.

Available shipping options for an international destination will be shown during checkout where applicable.

11. Split Shipments

Orders containing multiple jewelry or accessory products may occasionally be shipped in more than one package.

This can occur when:

  • Items are stored at different fulfilment facilities;
  • Individual items become ready to ship at different times;
  • Logistics arrangements require separate dispatch.

In these situations:

  • Products may arrive in separate packages;
  • More than one tracking number may be provided;
  • Packages may arrive on different days.

If one package arrives before another, this does not necessarily mean that part of the order is missing.

Separate tracking information may be provided when available.

12. Shipping and Return Arrangements

Shipping charges paid when placing an order are separate from return shipping arrangements.

Zenviua currently provides an:

180-Day Free Return Guarantee

for eligible purchases.

Approved qualifying returns may receive an authorized free-return arrangement according to our Return & Refund Policy.

Customers should contact Zenviua before returning any item.

Do not independently send jewelry or accessories to our registered company address unless our support team specifically instructs you to do so.

13. Changes to Shipping Information

Zenviua may update shipping methods, carriers, rates, fulfilment arrangements, or delivery options from time to time.

Changes may be made because of factors including:

  • Carrier availability;
  • Operational requirements;
  • Delivery coverage;
  • Shipping costs;
  • Promotional campaigns;
  • Logistics conditions.

The shipping method and charge presented during checkout when an order is completed will normally apply to that order.

14. Contact Information

If you need assistance regarding:

  • Shipping fees;
  • Delivery methods;
  • Tracking;
  • Delayed shipments;
  • Missing packages;
  • Address issues;
  • Existing orders,

please contact Zenviua using the information below.

Brand Name:
Zenviua

Company Name:
Tianjin Jianyuan Technology Co., Ltd.

Business Address:
No. 129, Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China

Support Email:
service@zenviua.com

Customer Service Phone:
022-29987565